Unleashing the Power of ISO 20000-1: Answering the Most Pressing FAQs
Table of Contents What is ISO 20000-1 ISO 20000-1 is an international standard for IT service management. It defines requirements for an effective service management system (SMS) and is based on the ITIL (Information Technology Infrastructure Library) framework. The standard provides a framework for organizations to deliver managed IT services to their customers, ensuring consistent …
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