ISO 10002 Complaint Management System
- Demonstrate that the complaint handling is up to and above the market benchmark
- Enhance the corporate image
- Demonstrate that the corporate concern
- Improve employee awareness and alertness on customer handling skill.
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What is ISO 10002 ?
ISO 10002 : 2018 addresses the following aspects of complaints handling:
- Enhancing customer satisfaction by open feedback (including complaints), resolving any complaints received
- Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;
- Recognizing and addressing the needs and expectations of complainants;
- Providing complainants with an open, effective and easy-to-use complaints process;
- Analysing complaints in order to improve the product and customer service quality.
Benefit of ISO 10002
- Demonstrate that the complaint handling is up to and above the market benchmark
- Enhance the corporate image
- Demonstrate that the corporate concern
- Improve employee awareness and alertness on customer handling skill.
What is ISO 10002 for
- Improvement of handling compliant efficiency
- Enhancement of customer satisfaction
- Especially for Property Management, Chain Store and…
Looking for an ISO 10002 Consultant?
ISO 10002 Consultancy Service
We established 4 different milestones for monitoring purpose and described our activities in consultancy services from zero to certification.
Phase 1 System Review
- Understand the existing operation and documentation
- Identify key gap against ISO 10002 requirements
Phase 2 Documentation
- Establish complaint management system framework
- Establish required procedures and forms
Phase 3 Implementation
- Implement and operate the complaint management system
- Prepare various records required by the documentation
- Assist client during implementation via regular advisory visit
Phase 4 ISO 10002 Certification Audit
- Liaise with Certification Body for audit arrangement.
- Support the whole Certification Audit
- Provide suggestion for closing non conformity
Feature
Saving Time & Money
No hidden cost. Completion within budget and timeframe.
Easy to follow
Straight forward & Simple ISO documentation. Minimum workload is required.
Precise Training
Precise ISO 10002 trainings to client for quick glance
Flexible schedule
Arranging meeting schedule up to Client request
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Frequent Asked Question
The Fees depend on company size, number of locations, business nature and operation complexity.
For Company (Staff < 20), it take 4 months on average.
For Company (Staff ~50), it take 6 months on average.
For Company (Staff ~100), it take 7-9 months on average.
You may take below steps :
1) ISO Gap Analysis.
2) Establishment of ISO 10002 Documentation.
3) Attend ISO10002 Training.
4) Implementation of ISO 10002 System.
5) Arrange an Internal Audit
6) External ISO 10002 Audit by Certification Body.
There are two major Fees.
1) ISO 10002 Certification Fee charged by Accredited Certification Body such as SGS, Lloyd’s Register,BV, BSI, ACI, DW..
2) Consultant Fee charged by us.
The Fees depend on company size, number of locations, business nature and operation complexity
Yes. You can take a series of training courses, draft the documentation…. liaise with Certification Body if you have sufficient time and master the ISO 10002 requirements
No. Because of conflict of interest. Certification Body can provide ISO 10002 Standard generic training only but cannot tell you how to implement ISO 10002 System in your company.
Absolutely Yes. In general, ISO Consultant will draft documentation, guide your company to implement ISO 10002 system until passing in ISO 10002 Certification Audit.
In general, the company can put the ISO 10002 logo in the website, name card and letterhead after receipt of corresponding ISO 10002 Certificate.
Testimonial
highly recommended anyone seeking for ISO management consultancy service….
Professional support, Effective Training, Process smooth. Zero NC
…internal communication and company operation have been highly enhanced….
We are looking forward to your continuing support in maintaining the system…
….we will plan to get more certifications through your professional service….
…..they gave us full support and professional guidance …..
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Our Team
Senior Consultant
Lotto Lo
Over 10 Years in ISO Certification and Consultancy industry and completion over 400+ Projects.
Senior Consultant
Ricky Pow
Over 10 years of experiences in the fields of Quality Management, Environmental Management, Safety Management, Business Continuity Management and Information Security Management.
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Recent Post
Immigration Department awarded ISO 9001 & ISO 10002 Certifications
Immigration Department’s Management Audit Section awarded ISO 9001 & ISO 10002 Certifications The Immigration Department’s Management Audit Section is ISO 9001:2015 and ISO 10002:2018 certified
THE BANK OF EAST ASIA’s ISO 10002 Certification
The BANK OF EAST ASIA awarded ISO 10002 Quality Management – Customer Satisfaction certification covering its Productivity and Service Quality Department by SGS Hong Kong in Dec 2020.
