ISO/IEC 20000-1 IT Service Management System

To discuss how our team can help your company achieve ISO 20000-1 Certification, please

What is ISO 20000-1 ?

ISO/IEC 20001 is the international standard for service management. Part 1 of the ISO/IEC 20000 standard illustrates a specification for a service management system (SMS). ISO/IEC 20000-2 Part 2 provides guidance on ITSMS implementation.

ISO/IEC 20000-1 help IT service provider to manage the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Benefit of ISO 20000-1

  • Demonstration of the reliability and quality of IT services to employees, stakeholders and customers.
  • Keep your company as a more consistent competitor in the marketplace
  • Manage IT vendors effectively.
  • Staff responsibilities are clear, improved staff morale

What is  ISO 20000-1 for ?

  • Company seeking services from service providers and requiring assurance that their service requirements will be fulfilled
  • A service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements.

ISO/IEC 20000-1 Consultancy Service

We established 4 different milestones for monitoring purpose and described our activities in consultancy services from zero to certification.

ISO Certification Consultancy Service

Phase 1 System Review

  • Understand the existing operation and documentation
  • Identify key gap against ISO/IEC 20000-1 requirements
ISO 9001 Certification Consultancy Service

Phase 2 Documentation

  • Establish management system framework
  • Establish required procedures and forms
ISO9001 Certification Consultancy Service

Phase 3 Implementation

 

  • Implement and operate the IT service management system
  • Prepare various records required by the documentation
  • Assist client during implementation via regular advisory visit
ISO9001 Certification Consultancy Service

Phase 4 ISO 20000-1 Certification Audit

 

  • Liaise with Certification Body for audit arrangement.
  • Support the whole Certification Audit
  • Provide suggestion for closing non conformity

Feature

Saving Time & Money

No hidden cost. Completion within budget and timeframe.

Easy to follow

Straight forward & Simple ISO 20000-1 documentation. Minimum workload is required.

Precise Training

Precise ISO 20000-1 training to client for quick glance

Flexible schedule

Arranging meeting schedule up to Client request

Contact us

Frequent Asked Question

UKAS means the United Kingdom Accreditation Service. UKAS is the UK’s National Accreditation Body, responsible for determining, in the public interest, the technical competence and integrity of organisations such as those offering testing, calibration and certification services.

ISO 20000-1 certification without UKAS /HKAS accreditation may mean that your organisation have a risk to lose large contracts and business opportunities due to unrecognised ISO certification.

The Fees depend on company size, number of locations, business nature and operation complexity.
For Company (Staff < 20), it take 5 months on average.
For Company (Staff ~50), it take 7 months on average.
For Company (Staff ~100), it take 8-10 months on average.

You may take below steps :

1) ISO 20000 Gap Analysis.
2) Establishment of ISO 20000 Documentation.
3) Attend ISO 20000 Training.
4) Implementation of ISO 20000 System.
5) Arrange an Internal Audit
6) External ISO 20000 Audit by Certification Body.

There are two major Fees.
1) ISO 20000 Certification Fee charged by Accredited Certification Body such as SGS, Lloyd’s Register,BV, BSI, ACI, DW..
2) Consultant Fee charged by us.
The Fees depend on company size, number of locations, business nature and operation complexity

Yes. You can take a series of training courses, draft the documentation…. liaise with Certification Body if you have sufficient time and master the ISO 20000-1 requirements

No. Because of conflict of interest. Certification Body can provide ISO 20000-1 Standard generic training only but cannot tell you how to implement ISO 20000 System in your company.

Absolutely Yes. In general, ISO Consultant will draft documentation, guide your company to implement ISO 20000-1 system until passing in ISO 20000-1 Certification Audit.

In general, the company can put the ISO 20000-1 logo in the website, name card and letterhead after receipt of corresponding ISO 20000-1 Certificate.

Testimonial

highly recommended anyone seeking for ISO management consultancy service….

ISO 9001 ISO 14001 ISO 45001 Certification
Steve Smithers
COO, IBI

Professional support, Effective Training, Process smooth. Zero NC

ISO Certification Client Testimonial
Charles Wan
Founder, Revozport

…internal communication and company operation have been highly enhanced….

ISO 27701 PIMS Certiication
Chris Cheng
MD, Global Switch

We are looking forward to your continuing support in maintaining the system… 

NV5 ISO 9001 Certification
Keith Cheong
Executive Director , NV5

….we will plan to get more certifications through your professional service….

Brian Cha ISO 9001
Brian Cha
Founder, Brian Cha Motivation

…..they gave us full support and professional guidance …..

ISO Certification
May Chan
QA Manager, Ocean Park

Clients I've Helped

Let the Numbers Speak

Happy Clients
320 +
Successful Projects
+ 440
Satisfaction Level
96 +

Our Team

ISO 9001 Certification Consultant
Principal Consultant

Thomas Yu

Over 20 Years in ISO Certification Consultancy industry and completion over 400+ Projects.

ISO 27001 Certification Consultant
Senior Consultant

Ricky Pow

Over 10 years of experiences in the fields of Quality Management, Environmental Management, Safety Management, Business Continuity Management and Information Security Management.

Our Consultants

Share on facebook
Share on whatsapp
Share on linkedin
Share on twitter

Get Quote Now

Office Hour: 9:00- 18:00

Tel : 2366 4622

 Email : info@gabriel.hk

Thanks for your information.
Your submission is successful.

We will contact you within 24 hours or next working day.

If you want to contact our consultant,  welcome to click button for appointment. 

ISO 9001 Certification Hong Kong