Beyond Chat: How Omnichat’s ISO 27001 Certification Redefines Industry Standards

We are delighted to share a groundbreaking achievement in Omnichat’s journey as a pioneer in omnichannel chat commerce.

Their steadfast dedication to excellence has resulted in the prestigious ISO 27001 Certification, bestowed upon us by SGS Hong Kong. This recognition goes beyond a simple accolade; it serves as a compelling testament to their firm commitment to protecting information and effectively managing risks.

Omnichat’s achievement of ISO/IEC 27001:2022 Certification is more than a corporate accomplishment but also a firm commitment to protecting data security according to international standards and effectively managing risks in an increasingly complex digital landscape. It  also highlights their commitment  to their clients, partners, and the broader digital ecosystem.

Omnichat’s Journey to Certification
Achieving ISO/IEC 27001:2022 Information Security Management Systems Certification demanded a significant investment of resources and meticulous attention to detail from Omnichat. The preparation of certification process was comprehensive and rigorous, encompassing several critical phases:

1. Strategic planning and preparation
2. In-depth risk assessment and analysis
3. Precise allocation of organizational resources
4. Implementation of targeted training initiatives to elevate data security and ensure compliance
5. Continuous improvement and refinement of security practices

This systematic approach enabled Omnichat to identify areas for enhancement and ensure full adherence to ISO/IEC 27001:2022 Certification requirements. While the process presented significant challenges, it ultimately proved invaluable in fortifying our information security practices across all levels of the organization. The ISO/IEC 27001:2022 Certification not only validates the commitment to data protection but also positions Omnichat as a leader in information security within our industry.

In recognition of this significant accomplishment, the Omnichat management team heartily commended both the tech team and the consulting firm during the presentation ceremony for their invaluable efforts, which were instrumental in achieving this milestone in information security management.

James, a consultant from Gabriel Consultant commended the compliance team’s dedication, emphasizing that ” The successful implementation of ISO 27001 at Omnichat is a masterclass in organizational synergy. It’s akin to conducting a grand symphony, where top management’s steadfast commitment serves as the conductor’s baton, guiding the harmonious efforts of a dedicated team.“

CEO Alan Chan reflected on this significant achievement, stating, “The attainment of ISO/IEC 27001:2022 Certification is a testament to our team’s unwavering commitment and diligence. While this milestone marks a crucial step in our information security journey, we view it as a foundation upon which to build further excellence. Our vision extends beyond this certification as we continue to elevate our standards in the area of information security, cybersecurity and privacy management. This achievement reinforces our dedication to providing our clients with not only innovative solutions but also the  highest levels of data protection and  information security. As we move forward, we remain committed to continually enhancing our security measures and service offerings, ensuring that Omnichat remains at the forefront of information security and cutting-edge customer experience management solutions“

Benefits of ISO 27001 Certification for Omnichat
ISO/IEC 27001:2022 Certification offers Omnichat numerous advantages, including enhanced information security, increased customer trust and a competitive edge in the market. It leads to improved operational efficiency, ensures legal and regulatory compliance, and provides global recognition and credibility. The certification fosters a culture of continuous improvement, enhances risk management practices, and boosts stakeholder confidence. Ultimately, while requiring initial investment, it has the potential to generate long-term cost savings by preventing security incidents and optimizing resource allocation. This ISO 27001 certification not only demonstrates Omnichat’s steadfast commitment to information security but also strengthens their market position and improves our overall operational effectiveness.

Implication for the industry
Omnichat’s recent ISO/IEC 27001:2022 certification is set to have significant impacts on the omnichannel messaging platform industry:

• Elevation of Information Security Standards
  Omnichat’s achievement establishes a new benchmark for data security and thereby raise overall industry standards.
• Enhancement of Customer Trust
  As more companies pursue rigorous information Security certifications, customer confidence in omnichannel platforms is expected to grow, potentially accelerating adoption rates among previously hesitant businesses.
• Competitive Differentiation
  Information Security Management System Certification are emerging as a key market differentiator, particularly for clients in sensitive industries or those handling substantial volumes of personal data.
• Integration of Security in Innovation
  This certification underscores the importance of integrating information security into new feature development, potentially catalyzing an industry-wide shift towards security-first innovation.

About Omnichat
Omnichat.ai is an innovative omnichannel chat commerce platform that enables businesses to integrate various messaging channels, including WhatsApp, Facebook, Instagram, LINE, WeChat, and website live chat. Founded in 2017, Omnichat aims to enhance customer engagement and streamline communication for brands by providing a unified platform for customer service, marketing, and sales.

With a strong presence in the Asia Pacific region, the company has established a solid reputation for serving local and international retail and e-commerce brands. By offering an omnichannel AI social customer data platform, online-merge-offline(OMO) sales integration, marketing automation, chatbots as well as customer service platform, Omnichat strives to empower brands to deliver personalised customer journeys and drive digital transformation, ultimately converting visitors into customers through chats.

About SGS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and sustainability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

About Gabriel Consultant
Since 2001 establishment of Headquarter in Hong Kong, Gabriel Consultant has been ISO 9001 certified for over 20 years. Gabriel Consultant provide professional consulting services for various industries and sectors including: Government Departments, Theme Park, Airlines, Listed Companies, different services providers, logistics service, professional service, manufacturing, construction and trading.

About ISO/IEC 27001:2022 Information Security Management System
ISO/IEC 27001:2022 is an international standard for information security management systems (ISMS). It offers a structured framework for organizations to enhance their information security practices. The standard helps businesses protect sensitive data, manage risks, and ensure the confidentiality, integrity, and availability of information assets.