ISO 17100 have 4 major elements

Resources.

The TSP shall have a documented process in place to ensure that the translator selected to perform translation tasks have the required competences and qualifications. The TSP shall keep a record of the evidence upon which the professional competences of translators, revisers, reviewers, and other professionals have been demonstrated.

Pre-production processes and activities.

The TSP is required to establish processes in place for handling and analysing enquiries, determining project feasibility, preparing quotations, and entering into agreements with clients.

Translation Process

The TSP is required to manage all aspects of the production process including translation to final verification.

Post-production processes.

The TSP shall have a process in place for handling client feedback, for assessment of client satisfaction, and for making appropriate corrections and handle closing administration.