Immigration Department awarded ISO 9001 & ISO 10002 Certifications

August 18, 2021

Immigration Department’s Management Audit Section awarded ISO 9001 & ISO 10002 Certifications

The Immigration Department’s Management Audit Section is ISO 9001:2015 and ISO 10002:2018 certified in Dec 2020. Being the first ISO certified section in the Immigration Department, these two certifications are attaching the importance to the quality assurance and public relations in the Immigration Department.

ISO 9001 ISO 10002 Immigration Department
ISO 9001 Certification_Gabriel Consultant
ISO 10002 Certification_Gabriel Consultant

Awarding the ISO 9001:2015 and ISO 10002:2018 certifications, it is proven that the Management Audit Section has achieved the international standards of quality management on providing departmental management support for meeting internal and external needs.

As the Immigration Department’s vision, “we will be the foremost immigration service in the world in effectiveness and efficiency”, the certifications are recognizing the quality service. 

“Gabriel Consultant assisted Immigration Department  to develop ISO 9001 & ISO 10002 Management Systems and assist Certification. We believe the ISO 9001 & ISO 10002 Certification will reinforce the vision of Immigration Department” said Ms. Phyllis Mak, Consulting Team of Gabriel Consultant.


The Immigration Department of the Hong Kong Special Administration Region (HKSAR) is dedicated to fulfilling the mission of contributing to the security and prosperity of Hong Kong.

The Hong Kong Immigration Service is commuted to exercising effective immigration control and enforcing the laws. Moreover, equal emphasis is placed on providing travel convenience and facilitation for tourists, business visitors and Hong Kong residents in order to uphold Hong Kong’s strength as an international financial and trade centre as well as a tourism hub. For more information, please visit

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Bureau Veritas is a world leader in conformity assessment and certification services, which is created in 1828. They help clients to improve their performances by offering services and innovative solutions in order to ensure that their products, infrastructure and processes meet standards and regulations in terms of quality, health and safety, environmental protection and social responsibility. Bureau Veritas is recognized and accredited by major national and international organizations.


Since 2001 establishment of Headquarter in Hong Kong, Gabriel Consultant is ISO 9001 Certified over 19 years. Gabriel Consultant provide professional consulting services for different industries including : Government Departments, Theme Park, Airlines, Listed Companies, different services providers, logistics service, professional service, manufacturing, construction and trading. In 2019, Gabriel Consultant established a Branch Office in London to extend the oversea market.

ABOUT ISO 9001:2015

The International Standard, ISO 9001:2015 – the standard for implementing a quality management system – helps organizations to effectively and consistently provide products and services that meet customer and applicable statutory and regulatory requirements.

Immigration Dept ISO 10002 ISO 9001

The ISO 9001:2015 standard specifies the key requirements for a quality management system for enhancing customer satisfaction, including processes for improvement of the system and the assurance of conformity All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

ABOUT ISO 10002 : 2018

The International Standard, ISO 10002:2018 – the guideline standard for implementing a complaints management system – helps organizations to identify, manage and understand how successfully they deal with their customers’ complaints.

ISO 90001 Certificate

The ISO 10002:2018 guideline standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls, which help to address customer dissatisfactions within business processes. ISO 10002 is relevant to virtually any organization that wishes to exceed customer expectations, whether they are in the private, public or voluntary sectors.


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